Experienced Unified Communications expert with 16+ years delivering innovative communication solutions across platforms including Polycom, Cisco, Microsoft Skype for Business, Teams, and Zoom. Skilled in designing and implementing robust UC, A/V, video streaming, and CCTV systems, as well as contact center technologies like Zoom Contact Center. Known for structured, analytical thinking and a strong presales acumen that drives competitive insights and effective problem-solving. A collaborative consultant with a consultative approach to selling, committed to elevating customer experiences while maximizing business value.
Project delivery and following project implementation and getting sign off.
Helping in the presales activities for Mega projects.
Managing the technical team including engineers and technicians.
Following the maintenance contracts progress in different regions.
Team building.
Education
Bachelor of Engineering
– Faculty of Engineering, Ain Shams University - May 2004
Projects
MOE “Ministry of Education” - Egypt:
Period: January 2006 - January 2010
Project Type: Video Conferencing
One of the first Video conference networks in Egypt. MOE network is a very complex network including multiple MCU, different endpoint types with AV integration. The MOE network connected through different connectivity “ISDN, E1, VSAT and IP”.
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EUN “Egyptian University Network” - Egypt:
Period: May 2009 - June 2010 - January 2010
Project Type: Video Conferencing
One of the biggest video conference networks in Egypt, including 54 endpoints, MCU,18 firewall/traversals, 18recording/streaming servers, gatekeeper and management servers.
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Cairo Traffic - Egypt:
Period: February 2007 - December 2007
Project Type: Video Surveillance
A city surveillance network including more than 100 cameras all connected over Wi-Max to the command center. the project was mega complex project providing city surveillance with recording and analytics.
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MOL “Ministry of Labor” - KSA:
Period: February 2014 - October 2016
Project Type: Unified Communications
The project includes more than 4000 IP phone, 90 video endpoints and complete Polycom infrastructure all integrated with Microsoft Skype for Business. The project had a high competition against Cisco, which we managed to win by successfully demonstrating the power of Polycom and Microsoft Solution.
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KSU “King Saud university” - KSA:
Period: June 2012 - August 2013
Project Type: Video Conferencing
Winning the new female campus project against the competition. the project includes 370 video endpoints integrated with Audio/Visual integrated system.
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PIF "Public Investment Fund" - KSA:
Period: June 2015
Project Type: Unified Communications
The project includes more than 2000 Polycom VVX phones working with Skype for Business, also it includes many Polycom Trio, CCX5500 and group 500. the core of the network is Microsoft Skype for Business leveraging Polycom hardware to get the native experience for Microsoft Skype for Business. The project also includes Polycom Clariti to manage phones and endpoints also providing a gateway service for standard video conference system to join Skype for Business calls through Polycom Realconnect.
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CMA "Capital Market Authority" - KSA:
Period: February 2019 - November 2019
Project Type: Unified Communications
Solving the customer pain issues for the existing installed competitive solution by demonstrating the successful POC and enhance the customer experience. It was a great win replacing the exiting Cisco solution and converting customer to Skype For Business.
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PIF "Public Investment Fund" - KSA:
Period: October 2023
Project Type: Unified Communications
Deploying Zoom Workplace for 250 top management users in PIF to use Zoom platform for collaboration and utilizing Zoom AI companion.
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PIF "Public Investment Fund" - KSA:
Period: June 2024
Project Type: Contact Center - CCaaS
Replacing all PIF CC solutions with Zoom next generation omni-channel contact center solution. one of the biggest and early deployment for Zoom Contact Center in KSA, with 150 agent utilizing Zoom Contact center to deliver exceptional customer experience for PIF customers.
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